Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you and RecruitTrackPH ("RecruitTrackPH", "we", "us", or "our") governing your access to and use of the RecruitTrackPH website, web application, and related services (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are agreeing on behalf of an organization ("Customer"), you represent that you have authority to bind that organization, and "you" refers to that organization.

2. The Service

RecruitTrackPH provides a recruitment and candidate tracking platform, including tools for candidate management, recruitment pipeline tracking, interview scheduling, reporting, and related administrative functions. We may add, change, or remove features from time to time.

3. Accounts & Registration

To use the Service, you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use of your account.

Access within a Customer's account is governed by role-based permissions (e.g. Admin, Recruiter, Hiring Manager, Viewer) configured by that Customer's administrators. We are not responsible for a Customer's internal decisions about who receives which role or level of access.

4. Customer Data & Candidate Information

As between you and us, you (the Customer) retain all rights to the candidate, recruitment, and other data you submit to the Service ("Customer Data"). You are solely responsible for:

• having a lawful basis and, where required, appropriate consent or notice to collect candidates' personal information and enter it into the Service;
• the accuracy of Customer Data; and
• complying with applicable data protection, labor, and employment laws in your use of the Service.

We will process Customer Data only as necessary to provide the Service and in accordance with our Privacy Policy.

5. Subscriptions, Plans & Payment

The Service is offered under subscription plans (e.g. Free, Starter, Professional, Enterprise) described on our Pricing page, each with its own seat, usage, and feature limits. By subscribing to a paid plan, you agree to pay the applicable fees for your selected plan and billing cycle (monthly or yearly).

• Fees are billed in advance for the applicable billing cycle and are non-refundable except as required by law or as we otherwise state.
• We may change plan pricing or features on a going-forward basis; we will provide reasonable notice of material changes before they apply to your then-current subscription term.
• If you exceed your plan's seat or usage limits, we may prompt you to upgrade before you can add further billable users, as reflected in the Service.
• Downgrading to a plan with a lower seat limit than your active usage may require you to deactivate users first.
• Unless otherwise agreed in writing, subscriptions renew automatically for successive billing cycles until canceled.

6. Acceptable Use

You agree not to, and not to permit others to:

• use the Service for any unlawful purpose, or to store or process data you do not have the right to use;
• use the Service in a way that discriminates against candidates on any basis prohibited by applicable law;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• interfere with or disrupt the integrity or performance of the Service (e.g. through excessive automated requests);
• reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• resell, sublicense, or provide the Service to third parties outside your organization without our consent;
• upload malicious code or content that infringes the rights of others.

7. Intellectual Property

We and our licensors own all right, title, and interest in and to the Service, including its software, design, and branding, excluding Customer Data. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription term.

8. Third-Party Services

The Service may link to or integrate with third-party websites or services that we do not control. We are not responsible for the content, policies, or practices of any third-party service, and your use of them is subject to their own terms.

9. Suspension & Termination

You may cancel your subscription at any time; access will generally continue through the end of your current billing period, after which your plan may revert to Free-tier limits or your account may be restricted, as reflected in the Service.

We may suspend or terminate your access to the Service if you materially breach these Terms (including non-payment) and fail to cure the breach within a reasonable period after notice, or immediately where necessary to prevent harm to the Service, other users, or third parties.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. YOU ARE SOLELY RESPONSIBLE FOR YOUR RECRUITMENT AND HIRING DECISIONS; THE SERVICE IS A TOOL TO HELP ORGANIZE YOUR PROCESS AND DOES NOT MAKE HIRING DECISIONS OR GUARANTEE COMPLIANCE WITH EMPLOYMENT LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECRUITTRACKPH AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold RecruitTrackPH harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law, or from Customer Data you submit to the Service.

13. Governing Law & Disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles, unless otherwise required by applicable local law. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Manila, Philippines, unless otherwise agreed in writing.

Update this section to reflect your actual registered jurisdiction and preferred dispute resolution process (e.g. arbitration) before publishing.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (such as by posting the updated Terms with a new "Last updated" date, or through other reasonable means). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact Us